Roseville Chevrolet Service

This time around the service was horrible. Made an appointment for an oil change and it took over 2 hours to do. The agent was rude, and kept trying to upsell me things. I told them I needed the car in 30mins for another appointment 45 minutes into the service and was told I'd have it back in about 15mins. 45 minutes later they slowly gave my paperwork to the cashier (which they needed to do in order for me to check out), which made me late for my next appointment. The service agent had no care about my schedule and asked if he should just leave the lug nut off my tire when I told him I needed my car back now 10 minutes prior to him giving the cashier my paperwork. My first appointment with the agent (2 different agents) I worked with was really nice and took good care of me and my family. This was the complete opposite experience. I don't want to give my money to them if they are going to treat me the way they did this time. I returned only because of my first experience.

The scheduling & initially assistance by Matt was great. But when it was time to pick up my vehicle, I got no call. I had to call to inquire about the status. When I got to the dealership to pickup my car, Matt (or a service person) was there to describe what was done and how much it would be. I was merely directed to the cashier and told were to wait for my vehicle. When I got into my vehicle, there were some black plastic parts left on the passenger seat. Never ever had this happen at any dealership before. Not planning on going back. Thumbs down. Service: Battery

My service advisor, Ed, is the best. He always has the answers, gets the car fixed and no messing around. Also he has a great attitude. Service: Electrical repair