One Way Automotive

I recently brought my 96 318i into the shop to have it looked at. Possibly to have the clutch bled. I had to tow the car over to the shop first off. So a week goes by and no one has even called me and said anything about parts. I decided to call this morning to check on my vehicle and a gentleman said he’d check on it and he’d call me right back. They call me back to tell me they are short staffed and they can not even look at my car anymore and I need to pick it up. I ask him, why even have me bring it over? He said he does not have an answer. I also asked him why they never called me after a week of knowing this? He claims to have been sick. If I didn’t call them today, there is no telling when they would have even called me about my own car. Do not recommend these guys at all. Service: General repairs & maintenance

My wife took our BMW to One Way Automotive for an oil change in December 2019. Imagine my surprise when I took my car to a different shop (to change brake pads) and they told me I was past due for an oil change. The second shop is my normal shop and is very thorough and showed me pictures and explained everything. I will never go back to One Way Automotive.

I'm so mad at myself for not getting the dudes name that helped me but he was SO AWESOME! I live in Texas and on my way here my drivers side window broke and wouldn't roll up. I googled mechanics and was lead here. I told the guy (younger dude with dark buzz cut) what was going on and without hesitation he was able to pull up the glass and wedge it in temporarily until I get home and get to my mechanic (I work for Nissan). Not to mention he didn't even charge me a dime and it wasn't that easy of a job! If you want to get your vehicle serviced by someone that takes pride in their job and has awesome customer service skills I highly recommend One Way!