Walmart Auto Care Centers

Excellent customer service! These gentlemen got me in and out for my oil change in less than 30 minutes! Never have i been able to go in any Walmart and come out in that amount of time for anything! ????

I visited hwy 10 tire center in Little Rock 2/28/22with a flat needing fixed to get to work. After waiting a half hour for a nice gentleman to come to my car to check me in, while he was checking me in a woman with a radio came out and said he needed to slow down. There was already a three hour wait because staff were on their lunch break. She said no more tire tickets only oil. Of course I was a tire ticket so they wouldn’t add me. It was 1030am. I wondered why so many staff were in lunch but not my problem. She was rude and he was nice and apologized so I popped right across the street to the jiffy lube and bought a new tire. It’s no secret WAL-Mart has poor customer service. So I wasn’t shocked, just embarrassed for the gentleman helping me. Something like that should have been communicated quietly and not broadcasted to all the customers waiting. The gentleman handled it well and just apologized. No worries though! THANKS JIFFY LUBE ACROSS FROM WAL-MART FOR GREAT CUSTOMER SERVICE A

The service was good, in that the tech didn’t leave us standing twiddling our thumbs. However, the price I was quoted over the phone turned out to be $100 cheaper than what I wound up paying, the tire tech correctly figured out my mistake in requesting tires, i.e. someone changed the wheel size which although the new tires were within acceptable range/size, it wasn’t optimal for the vehicle). I appreciated his expertise. Their being short-staffed on that particular day put a strain on everybody and I know they hurried every chance they got; it took over two hours to mount four tires on a 2000 Ford Expedition.