Tom's Automotive of West Seattle

Asked for a brake pad quote for rear brakes.. I informed them that I didn't need rotors replaced. The young man said it would start around $400-$600 and could quickly go up after inspection. That quote is way higher than even the dealer... My wife and I quickly left.

We came into Seattle and had an issue with the car. We went to Toms and they did not have any openings. The amazing gentleman, John, said he would take a look to see what might be wrong so we would at least have an idea. He looked under it in the parking lot and found that a plastic shroud had fallen down. He pulled it in and fixed it for us. Amazing customer service!!!!!!! Thank you

I am a for-lifer now! My cars check engine light popped on so i called up Tom's and though they didn't have appointments available for a few weeks they said I could come by and have the code read to figure out the issue. John scanned my car and was so helpful walking me through the error codes and how they could be fixed and next steps. Ultimately he cleared the warning lights and said to give him a call if they pop back up. As someone who knows nothing about cars I really appreciated how John walked me through what things meant and didn't pressure me into any repairs. John was so helpful and lovely and I will absolutely be coming back here for the rest of my life now. I wish I could give 10 stars. Thank you!!