Gerber Collision & Glass

I called Gerber to get a quote on a rock chip repair on my windshield and the lady I spoke to was very rude. When I gave her my home zip code she preceded to tell me that they do not service that area as I live out of town but I tried to explain to her that I work in Richland but she refused to listen to me. She kept cutting me off as I was trying to explain and it became very frustrating. Where I work I answer the phones constantly with people on the other end having different emotions every time but I would never talk to someone the way she talked to me. I am very disappointed.

If you are looking for help with your vehicle, look somewhere else. Everyone you communicate with at this location will make you feel like you shouldn’t be there. I think the front desk lady is there against her will, and it seems as if every person you talk to there sees your repairs as an inconvenience. You will be treated like you’re stupid, especially if you’re a woman. After completing my estimate and confirming our intention for them to fulfill our repairs, we waited for over a month to hear back. We assumed that they were ordering parts, or, if we’re giving them the benefit of the doubt, they made a human mistake and forgot to follow up with us. Nope. As it turns out, they did not communicate with insurance, did not order parts, and still apparently had issues with our claim. We only found this information because WE reached out to THEM. Another couple weeks down the line after WE called back to schedule an appointment for us to drop off the vehicle, after we arranged for a rent

My truck recently got a black eye, but now it's looking better than ever. They were very professional and communicated consistently throughout the process. I had to wait for parts after they opened her up, so it took longer than expected, about a month. Regardless, it was worth the wait. The paint job is exceptional, and everything is squared up, especially the hood.