Caliber Collision

Extremely knowledgeable and kind. I felt listened too and trusted their hard work. Highly recommend! My Subaru Ascent looks brand new again.

I was involved in a hit and run on valentines day and my bumper was all pushed in and dinged up. I spoke with Gerry from Caliber in the next few days and he gave me a few steps with insurance to get done and then let me know that Caliber in Olympia, unlike the other collision places around, could get me in that same week, not in 8 weeks like insurance had told me. I came into the office and Kaila at the front desk let the rental car company know to come get me. When looking at what my insurance sent over she also noticed a discrepancy in the paperwork which was really helpful because I had time to have that fixed before my truck was done. Everyone was so great. They got my truck in and got to work. Gerry and max were in constant communication with me on what they were doing and how the timeline was looking. They ended up needing to replace my entire bumper and communicated with my insurance company for me and got that handled. My truck is my BABY so this level of communication

I called to set up a time to bring my car in. They didn’t have any openings for several weeks to be able to give me an estimate and I simply asked if there was anything available sooner because I work a lot and I was trying to get the repairs done right away. The girl on the phone was very unsympathetic And said she works a lot too but because my car is old and needs an estimate, I just thought it was kind of rude because common sense. I know she works also lol and I wasn’t aware that my car was so old according to her standards, just felt like there was no sympathy or empathy shown me that my business didn’t matter so I went elsewhere. Service: Body & Trim