Gerber Collision & Glass

I had a fantastic experience at Gerber Collision & Glass, and it's all thanks to John L Davis! He went above and beyond to repair my car, and I couldn't be happier with the results. Not only did he complete the repairs quickly, but the quality of his work is top-notch. John's expertise and attention to detail truly shine through in his work. My car looks as good as new, and I feel confident in its safety and performance. I also appreciated the excellent customer service I received throughout the process. John's friendly demeanor made the entire experience stress-free. I highly recommend to work with John L Davis at this Gerber Collision & Glass. Thank you, John for repairing my car quickly with quality! Service: Body & Trim

The worst experience I have had. I took my car in since my insurance recommended them. I was supposed to hear back from them on a Wednesday. When I didn't I called them the following Tuesday. They didn't even know I had been there. I was told they need to look into it but would call me back. No call back. I called back and I was told the guy who did my estimate worked at another place but they have a new guy that could help me but he was on another line. I told them I would give them one more chance but they needed to give me 110% and call me back the next day. No call back. I called back and and just got excuses but they could get me on the list to get my vehicle in. Considering the service I got I could not comfortablly take my car their. Read reviews and knew it was better not to use them after reading the reviews. Doesn't feel to me they know how to treat a customer and when a mistake is made they don't know how to fix it.

So, most of the bad reviews have similar themes: length of time it took them to fix the vehicle and poor responsiveness. While our vehicle was with them for over a week and we didn't get any confirmation when emailing them our available dropoff time, it was an otherwise pain free experience. Largely because the lady who helped us when we picked up our vehicle. She was so nice. The car had been sitting outside since the morning and was covered in yellow dust (it's springtime in Lynwood) and she was embarrassed about that. It actually looked like they washed the whole car (which they did of course) but the yellow dust was bad. She offered to have the guys wash it, but we said it's okay, since they clearly washed it anyways. It rained the next day anyhow. She was very nice and friendly about everything. The service guy that came out was also great and explained what they did and the extra damage they found and repaired. Just a little extra bit of info on our situation: We got hit, so the