Lake Stevens Automotive

I needed an oil change. Had great communication so I could get in there and get it done quickly. They always have done a wonderful job servicing our cars. Highly recommend. Service: General repairs & maintenance

This was my first time using LSA and I would say it was an okay experience. I just purchased tires for my vehicle and had them do an alignment. They did a good job on the work and customer service was fair. Where they lost a couple of stars with me is I did not get a print out of the alignment measurements before and after to show me the adjustments that were made. I’m disappointed because I keep these records as a part of my vehicle service history. I’m not your average owner and I like to know every detail of my vehicle-in full honesty, tires and alignments are the only reason I visit service shops. I was surprised to hear LSA does not provide these documents to customers just for alignment appointments. How else does the customer know the work was actually completed? I received a picture of the alignment machine measurements showing everything is in green, but it was fuzzy and I could not tell anything including if it was my vehicle. This review isn’t to say they did not do the work

Known the owners family for many years. Took my car in with a misfire and got it back running better than when I first bought it. Highly professional service provided Service: General repairs & maintenance