Service King Collision North Auburn (Now Crash Champions)

This place does quality work, there is no doubt about it but when they leave you without your car for 2 months to perform that quality, the quality is thrown to the window. To fix my front fender bender (I read end a car at like 15mph, it wasn't to hard) it should take a week at the most, the charge for 57 labor hours any way but they just kept blaming it to Chevrolet and others and never accepting any type of fault at all. The gave a delivery date and when they reach it, they just kept saying tomorrow for 7 days, keeping me on an edge trying to see how to ask for permission at work to adapt to their needs to go and pick it up. At the end I thought that at least they will go like, we am sorry so all the inconvenience we have cause you so to apologize we will waive the deductible or at least something, but no, they just blame to another. If you want quality work and don't mind about the time, go ahead and use this people but as I said, they will take their sweet time.

Great place. Very professional, great workmanship, matched silver paint perfectly. Definitely looks like they went above and beyond on the detail work. Yeah it took a longer than usually time but some people are not smart enough to understand the parts supply chain issues around the world affect everything. The shop is a pleasure to work with. Quick to answer questions, give updates and double check before doing anything. Everyone is a Rockstar. They will email/text/call, whatever you prefer and if they don't have an answer, they are quick to get the right one. The staff at the front desk is very friendly, fun to joke with and honest and upfront with you. Didn't meet any of the mechanics but they did great work, a lot better then I thought they would. Looks like it just came out of the showroom! 10/10 Services: Painting, Body & Trim

They took way longer than estimated for my repair, so I had to pay for part of my rental car myself. Also, they have yet to give me the decal that I needed to finish my body work, even though it’s been nine months. I called a few weeks ago about it but they haven’t responded to me yet. The people were very nice, the body work itself was excellent, but the service and honesty/setting up the right expectations just wasn’t there.