Firestone Complete Auto Care

I brought my car in today to have some tires put on, as I had a great experience in the past at this location, but things have changed! The gentleman at the desk (John), has the demeanor of someone who was forced to get out of bed and come to work! I have never interacted with someone so nonchalant and “whatever”. The whole “vibe” at this location is a far cry from what it used to be. So after my tires got put on, I noticed that the TPMS sensor was on, and it indicated that the two front tires had a PSI of “1”, of course this was alarming and I went back into the store to talk to John, he begrudgingly, and with an attitude told me that I just needed to drive it and it would adjust. This did work, but he acted as if I should have know that, instead apologizing for it not being mentioned to me upfront! I have a Firestone about 5 miles from me in Manassas, but I drove 30 miles to Woodbridge because I have had great service in the past, but never again!!

Took over two hours to place tires on rims not even install them on car. The crew was doing more talking and vaping then working. When I asked if my tires were done after 2 hours they made it seem like I was overwhelming them and that’s why the job wasn’t done. Service: Tires

I came to Firestone to get an oil change, new cabin and air filters. I was never given a call to let me know what else I needed done or that my car would be done soon. I had to call them. Then I was recommended a bunch of different things with my mileage. I agreed to ONE and was told the price of the ONE and then multiple flushes and charges were made. When I arrived at the location I was not even told the price of my visit and was told "to put in my card". I then asked and she told me the price which made me have a weird look on my face. She reassured me that I would be given at itemized receipt. I wont sit here and pretend I know much about cars and the prices. I figured I would get my receipt and it would make sense. I was very upset when I saw those extra services were done even though I NEVER agreed to these charges. I then put in a dispute about this and the store manager never even called me and I had to call back again. DO NOT go to this location. Its not worth the time or trou