Dominion Tire Company - Woodbridge

Today I went to this location to fix my tier, the minute I told the “White guy” I have a new tire in my trunk he said $40. Just to change the tier I said, he repeated the same thing. I knew that it was away too much, cause I went to a different one about 2 miles away and they charged me only $25. This is the 5th and last time in about 5 months I go to this location and here is why: 1st time he charged me $30, the same white guy just to fix the tire. 2nd time, a Hispanic guy by himself telling me they don’t have the tools and told me to go elsewhere less than a mile. 3rd this is after the 2nd time cause I didn’t listen to the Hispanic and came back and it was a guy with a ponytail, he doesn’t smile and don’t even look at you when he talks, he charged me $60 4th time same ponytail guy, he said a new tire $130 used $60 labor and tire rotation is separate, he went inside to check and came back saying he has none in stock. He also said my tire was not fixable with an angry face. I would ha

Very quick service and the manager (Mike?) is an honest guy who isn’t looking to swindle you. I wasn’t expecting to get the quality tires I got for the low price. Only took 30 min to swap/balance my tires, which was much much quicker than the 3 hours to do it at NTB in Woodbridge!

I have bought a lot of tires- on average 2 sets per year from Dominion Tire in Manassas. Those guys are amazing. They know what customer service is. I just called the Woodbridge location looking for a used tire. I was told they don't sell used tires. Ok. Cool. Before I could even ask "Do you recommend somewhere to go?" the line went dead. The Manassas location would have given a recommendation. Clearly the Woodbridge location doesn't want the business. My advice to the Woodbridge location- have a class in manners and customer service with the Manassas store. - Edit. I received a phone call from the district manager asking what the issue was. My hope is the conversation that we had ends up in the sales person has a learning experience and fixes the mistake so it doesn't happen again. Thank you for the phone call.