Eastern Autowerks

Rick, Randy, Tracy...you can't beat 'em for BMW service in Hampton Roads. My only complaint: They're getting so busy, I have to book an appt for days in advance now! ????

Not really sure I can give any review at all. I have no idea what their capabilities are, but I do know they just ignored all of my attempts to get in contact with them. I see someone else left the same kind of review; clearly this is a thing.

I had a twin disk clutch installed at this shop on my 335i. Two weeks after install I advised them car no longer was going into 1st gear and reverse. Took it back. Owner said clutch master cylinder was leaking and needed to be replaced. Clutch went out while on a highway had to have car towed to another BMW shop where we replaced clutch slave cylinder, master cyclinder and bled line. Still was not going into 1st or reverse. Went back to Eastern Autowerks to advise of issue and had parts replaced due to car being stranded and his shop not open. He refused to further look at my car. Advised that would pay for diagnosis but something isn't right with install. Went to BMW dealership had them bleed clutch and diagnosis problem. Where they documented that it is not a bleeding issue something mechanically is wrong with clutch. Had transmission removed and noticed first Bolts on bell housing where loose. 2nd the throw out bearing was destroyed due to inability to shift and clutch disengage fro