Complete Automotive of Richmond

Unfortunately cannot recommend. Was told my vehicle didn’t have camber adjustment bolts, and that I needed to buy a kit. Interesting as I had just installed new suspension components and had marked them. Moreover, they were able to adjust the rear, which has the exact same cam adjustments as the front. Funny how that works. Secondly, they “lost” a matching set of valve stems. And third, they seem to have taken the car for a joy ride as the mirror, lights and suspension settings were all changed. Not a chance I would trust them to do anything more than a tire change. And even then, take your valve stems off before hand.

I would not recommend taking your vehicle here, I dropped my car for inspection, they failed due to front right and rear left turn signals, wipers then stated the they steering rack assembly needs to be replaced due to leaking. I asked for them to break down crazy high labor (145 hr) and unable to really do so. I understand the counter guys don't always know what's going on asked to talk to the service manager and the first thing this guy says to me is to go look under the hood. Great way to speak to a paying customer, The worst part is that less than 5 mins after picking up the car I test and wouldn't you guess that all my lights and signals work absolute fine. So when they lie about that they cant be trusted. DO NOT GO HERE THEY WILL TAKE ADVANTAGE. Reported to BBB and State police.

We initially took our car to a dealership to have it looked at and they gave us a total for the repair that seemed high. We called Complete automotive for a second opinion and they graciously looked over our vehicle and let’s just say they saved us a ton of money! They’ve earned all of our future business by operating with honesty and integrity. Highly recommended. Thank you to the staff there from front to back they do things the right way!