Virginia Tire & Auto of Chantilly

I went to Chantilly Tire and Auto for an oil change and inspection in March. I had called prior and had an appointment but they did not tell me that the appointment was only for the oil change and it was first come first serve for the inspection. I waited over an hour and half nearby while they were doing the oil change when I received a call saying if I could wait a little longer they would also be able to squeeze me in for the inspection. I thanked them and agreed. After over two hours I got my car and paid for service in full. Later I realized they had not changed the oil change sticker reminder on my window. I chalked it up to them forgetting and being busy. Less then two months later my oil light is now going off. I checked my oil and it is dirty. They did not do the oil change which I paid for and now I also have concerns about my inspection being done properly. I spoke with Orlando who contacted the GM. He told me the GM refused to refund me. My only option was to tru

Came in for tire service this morning after calling-in and setting up an appointment just yesterday with the Chantilly location. The staff was very friendly and professional both over the phone and in person. I was a bit nervous having my '22 Model Y serviced for the first time, however both Hector and the manager were very reassuring in checking with the technician and having the special Tesla jack pucks (pads) required for lifting. Would definitely recommend Virginia Tire & Auto - very pleasant experience.

Plenty of parking and great staff. Explained the quote and options and wait times. Even mentioned for high end tires, they will price match. Trustworthy staff. For a Friday afternoon, i did not see except one person waiting for his car to be completed which is a good sign.