High-Tech Auto and Truck Center

At a time when my husband’s Toyota Tacoma needed critical repairs due to extensive corrosion, Taylor and Raul set the standard for great customer service by explaining the repair process clearly and thoroughly. The High-TechTeam kept us informed of the progress with regular emails and timely pictures. The work concluded on time and on budget, and has been admired by several people based on the quality and professional finish of the repairs done. Well done High Tech, well done!!! Services: Auto exhaust system repair, Auto exhaust system replacement, Vehicle safety inspection, Auto body & trim replacement, Oil change

Amazing for getting you hyped up on what one Mechanic can do in the shop. The moment that 1 mechanic is out sick, the whole shop has no idea how to do anything basic. Basic being airhorn install or airbag lift kit. I coordinated ahead of time to schedule installation and even adjusted my schedule to make it work. I dropped the truck off early afternoon on a Tuesday and was scheduled to be done by Friday(3 day job). Thursday late afternoon, I got a call saying the job wasn't even started. But, they could have it done by Wednesday the following week for sure if they keep it Friday through the weekend and into next week. Fast forward to Tuesday (a week later and knowing Monday was Labor Day holiday), I am told they still have not started anything and they may have it done by end of week if their "sick" mechanic comes back. They recommended me picking up the truck just in case as it could be another week before they know anything. All in all, I feel the communication is horrendous. I feel

My car had a whining noise from the Differential and was diagnosed as worn bearings. Due to a delay in procuring the bearings it took a total of 6 weeks to complete the repair. The car was operating flawlessly for approximately 1.5 months and 1500 miles when a clunk was heard shifting into Drive. I discovered a Differential mount bolt had fallen out due to insufficient torquing during the repair. Upon being notified of the issue with photos of the missing bolt location, High Tech did the right thing and picked the car up at my house in order to not incur further damage. It was discovered that a rubber mount for the Differential had also fallen out with the bolt and had to wait another week for procurement of the part and complete the repair. Of course the repair was covered under High Tech's Warranty and the car is back to performing flawlessly. While High Tech acknowledged and apologized for their mistake and made it right, the only shortcoming as far as Customer Service is concerned