Frank's Collision Repair Clear Lake

When I first picked up my vehicle everything seems perfect, while driving back home the light went on indicating that something was wrong with my lights. I took back to the shop twice no success in trying to fix the issue. I was told that they will order new parts, after waiting a week and the problem was constant , and no communication from the shop, i took the vehicle to the dealership and lucky i did because the electrical wiring was done correctly, finally the dealership fix the issue Services: Painting, Auto engine diagnostic, Body & Trim

I don't know what all the 5 star reviews are for but I haven't even been to the shop yet and I have had nothing but hassles just trying to make an appointment with the service desk! I was in and auto accident on October 19 and this company was recommended to me by my insurance company and the reviews looked great so I called on Oct 21 to make an appointment with the service desk. The soonest they had was Nov 7th so I made the appointment and all was good. I called my insurance to get the assignment started, etc. I called the service desk today, Nov. 2,. to confirm my appointment and they had no idea who I was. She said they never received anything from my insurance for the assignment (which was sent on Oct 24) or the money that was sent for the repairs to be done (which was cashed on Oct 28). Called my insurance to tell them, and they have proof the check was cashed, what day and time and the payment number!!! Called the service desk back to tell them and see if they could find any

My significant other had gotten in a wreck back during thanksgiving and finally had the time to take it into the shop. After working and waiting to get these repairs done to the car he worked with insurance to get an appointment. Finally we go and they look over the car to give an estimated time of how long it would take to get the car fixed which was 3 weeks. Never did they tell him there was a possible chance they wouldn’t do the repairs when going over everything with him. The next day he goes and gets a rental car and not even 2 hours later, this place calls him back telling him they changed their mind and they don’t want to do the repairs, keep in mind all what was being asked was to fix his door. This is completely ridiculous the lady on the phone was rude and snarky about the whole situation claiming they told him there was a chance they wouldn’t, when he was never told that. Completely throws a wrench in everything, especially when he worked so hard to get his car in with his s