Jiffy Lube

As a former Jiffy Lube employee, I was pretty disappointed with the service. First I noticed they didn't do a quality check, and show me my oil level before I left "I'm not sure if your franchise does this". Then, although my truck was fairly clean, I noticed that only the drivers floorboard was vacumed, and only on top of the floor mat. Then I realized the engine oil life hadn't been reset, and the washer fluid wasn't filled because my low washer fluid light is still on. There were also greasy hand prints left on my hood. None of these are major issues, but to have all of them in one signature service oil change made me question the quality of the rest of my service. I checked to make sure the oil was full, and crawled under my truck to make sure the oil drain plug, and filter were tight. I'm happy to say, I have no issues with the work the lower bay tech performed.

I have been coming here for years and the staff at this location are always VERY polite and efficient. They even have an air conditioned waiting area with cold bottled water! I always leave happy, and do not plan to take my car anywhere else for oil changes and state inspections. Thank you guys for your great service!!! #Thankful

If I could give it zero stars, I would! Brought my car in a couple of weeks ago for a oil change and after their so called 5point inspection, was told that the air cabin filters needed to be replaced. Purchased the filters and paid for everything, then I was told that the filters weren’t in stock but they would be in the next couple of days and I could come back and they would install them. It’s been several weeks and still no call or filters. . . . so I called to check and see if they were in. The assistant manager who answered the phone, Alyissa, is rude and not very knowledgeable about anything at this store, and at this point, I just want a refund. If you’re not going to train your employees correctly, then I highly suggest you don’t put them on the floor without supervision. She couldn’t answer questions concerning the air filters or issue a refund because she hadn’t been properly trained to handle it. Sad and disappointing.