Northside Lexus Service Center

On August 16th, 2023, I had the pleasure of spending the day at North Side Lexus with Herb. His incredible patience, honesty, and transparency regarding the car buying process were truly remarkable! Despite not being approved for the car I had set my sights on, the overall experience was fantastic. If you're in search of a vehicle at North Side Lexus, I highly recommend requesting Herb's assistance.

Service center is a scam. Took my Lexus in with 34,000 miles which is under full warranty. The car had problem with #1 cylinder. First thing I was told is that we had bad gas. They wanted $1,200 to drain gas tank and clean the fuel injectors. I picked up the car and took it to a reputable mechanic. The problem was a bad cylinder coil which is covered under warranty. The bad gas scam is so they can deny the warranty. Strange how the car runs perfect now with the bad!!! Gas. What a scam. It cost me $386 to repair something that was under warranty. I will never take a car to them again.

I would like to say Thank You to TJ. On August 28, 2023 TJ went above and beyond to help me. Reason being, I experienced car trouble over the weekend and was unable to let him know ahead of time that I would be needing a loaner vehicle come Monday morning. He went the extra mile to find me a loaner vehicle so that I wouldn’t have to wait at the dealership while my vehicle was being repaired. And I really appreciated that and feel that he did a good gesture and demonstrated good customer service. TJ also kept me well informed of what was going on with my vehicle and said he would call me when it was ready for pick up and he did just that…Job well done TJ Regards, Desmond Ross Service: Battery