Caliber Auto Care

Brought my Mazda3 in for an inspection after hitting a pot hole. Their diagnostic charge was more than fair. Their report after the inspection was everything you’d expect from an honest and competent mechanic. They detailed everything they found, made recommendations for repairs, and worked with me to prioritize things to fit my budget. I really liked how they sat down with me to explain their findings, had photos of everything, and had already done the legwork to find and estimate delivery on needed parts. The waiting area and restrooms were so nice too. All in all, I felt like I was getting car dealership level service at a much better price. I recommend Caliber Auto Care in Sachse to anyone looking for an honest and competent mechanic.

I dropped off my dead vehicle on Saturday around 11am. No service had been done by Wednesday morning. I had to call to get someone to look at my vehicle. Updates and communication were lacking in my case. Once it came time for repairs there was plenty of conversation about what needed to happen. Picked up the vehicle, and there were black handprints all over the inside of the car. Along with black boot prints. I understand my car isn’t the best or cleanest. But I’d expect to not have black hand prints on my car’s interior. Service: Electrical

Went in for a transmission drain and fill for CVT. After it was completed the transmission was slipping and would not properly work when stepping on the gas. However, Winston Sieg whom I called days after the service allowed me to walk right into the shop for review. A full transmission drain and fill was redone to troubleshoot the root cause and after that the transmission was back to working as intended and with even more responsiveness than before. Sure the initial reaction was unexpected, but I am thankful for the honest service and customer satisfaction guarantee provided by this shop. Due to this I would definitely recommend and highlight this employee and his shop technician for their loyalty.