Firestone Complete Auto Care

On Saturday 12/8 I took my car for diagnosis because it had vibration, they told me that I needed 4 new tires for $1100 and I also needed shock absorbers and Stuarts for $2500, I told them that I was going to take it for a second opinion and then they said that vibration will go away if I only change the tires, but that's what the technician recommended. they didn't even try to balancing the tires. Today 8/23 I took it to Discount Tire to get a second opinion and they were only out of balance $60.00 I had to pay because the tires were from another place. I have been taking my cars to this place for more than 15 years but never again.

I hit one star, because they weren't real friendly and to balance my tires.. dropped off at 1030am.. said my Tahoe wouldn't be ready til around 7pm, closing time. I jogged to LAFitness, saw Jordan Car care (Goodyear) on my way, called them, said they could have me in/ out within an hour, which they did.. and didn't charge me. Asked me to just consider them next time I needed anything. Their customer service gets a 5 for sure.

I dropped my SUV off for an oil change, brake fluid exchange, fuel system cleaning, and an alignment at 11 am and had it back around 3:15 pm. Jennifer, who works the front desk, was very friendly and helpful. I’ll definitely return in the future!