Firestone Complete Auto Care

I talked to a guy at the Hutto store and he was honest with me about some repairs and the costs involved compared to another garage that had overcharged me for repairs. He spent a good 20 minutes just talking to me over the phone. Super nice guy!

I brought my car Saturday morning and they told me that they will not be able to complete both diagnostic and brake repair. "Bring it tomorrow 9am and we will get it done" they said. I asked repeatedly, "can you guarantee both done by end of the day?" and they said yes. They took the car in Sunday morning and somehow the ticket got delayed from the key. The key & ticket were magically found end of the day close to 5pm. They did not bother calling me or even complete the diagnostics at least. If you're too backed up, why take in more appointments that get neglected or misplaced off the work list? Just communicate to customers. Most people don't bringing their car a different day rather wasting their entire weekend with nothing attempted. Plus losing key & ticket is unforgivable because the main business of car repair can't even start if you can't even properly check-in customers. I'll be taking my car to a different auto repair service.

HORRIBLE! To start off Laron was the worst he looked at me and spoke to me like I was stupid. When I picked up my truck ge did not inform me of anything else regarding service. Had me pay and sign and gave me some paper. Well I drove down a bit i started hearing a clicking noise under the truck. By the time I tried to call they had closed. (I picked up my truck less than 10 min before closing on Sunday) but the time i got on the highway it was worse. It sounded like I had chains dragging under. Well also my tire air sensors were placed incorrectly. I have been trying to call since they opened at 7am and no answer at all! I have a feeling they messed something up and tried to avoid it and didn’t inform me.