Firestone Complete Auto Care

Don’t waste your time or money here and if you make an appointment, be prepared to wait a lot longer than they tell you. Had an appointment, told me the whole process would take 1.5 hr, but actually had me wait 2 hrs 45 min before they even put my car in the pit just to get it inspected to check for bulb replacement. Then charges me $105 (which is already discounted bc of the wait) just for them to adjust wires and not replace a bulb. They will overcharge you and find every reason to get you to spend your money. Told me I need my tpms batteries replaced for $150 each when I knew in my head I could get that done for $60 each at Discount Tire.

Customer service is so bad here, just that alone makes me want to never go back. You can tell that the service writers do not want to be there and have an awful attitude. The lack of communication is unbelievable. Also if you'd like your vehicle back at reseasonable time. I highly suggest you go somewheres else. Even for the simplest thing your car will be in the shop all day.

Outstanding 1st time experience. Made appt for alignment that the Toyota dealership told me needed to get done with my 2003 Toyota 4Runner. Firestone NB put it thru the tests and digital printout showed my vehicle didn't require an alignment all areas within the recommended limits. No work needed. I had a lifetime alignment plan from Firestone that I purchased many years ago so inspection was also N/C. Everyone was friendly. Explained everything very well to me. I'll definitely will go back when my 4Runner needs maintenance.