Firestone Complete Auto Care

I had an issue with my car while I was on vacation in Houston and had a part changed while I was there, on my way back home I realized that my car was now making a funny noise and called the North 10th location to see if they could check it out. I took it in a day or two later after 5pm and they heard out my whole story and told me they would look into it. An hour later the issue was fixed and I was out of there! The customer service was amazing and they made me feel so at ease after I had been so stressed out! Thank you David and everyone else who helped me out!

The work got done but customer service is non-existent here. I’d come in the past and met a friendly, engaging associate but the last two times we have dropped our cars it’s been a completely different experience. Today really took the cake. Both times upon arriving for drop-off and pickup not a word was said as I entered the facility. No “hello, how are you, we’ll be right with you” — nothing. Forget eye contact too. They’re either talking to each other or looking at the computer screen. 0 explanation was given when I asked a question about a repair until I did some probing. Dropped off at 9am. Never got a call. Called 5 hours later they said oh yeah it’s ready. I asked about the repair cost they were going to check for me as they didn’t offer this information up themselves on the phone. They said oh yeah we can’t do that. Not a care in the world. I arrived to pick it up and same thing. No greeting, no eye contact. When I paid the associate just said, “That’s it.” It costs truly nothi

If you want a firm service time frame and results then go to this Firestone location on 10th St McAllen. I have been taken care of several times by a counter associate named Chris. He is a true professional and very knowledgeable so he is always able to break down a reasonable plan of action to fix my vehicle issues ,even on my budget. I like to fix my own vehicle issues as long as it doesn't require lots of time or specialty tools I don't have in my toolbox , but when time is an issue my family comes first and that's where these Firestone techs come to save the day. Some people don't have the luxury to let one of these private sector mechanics hold their vehicle hostage for a week to do something Firestone will knock out in a day. You are paying for safety and peace of mind in the end.