Firestone Complete Auto Care

Absolute worst customer service I have ever experienced! I was in the day before hoping to walk in and get my oil changed in my rental vehicle. They were pretty slammed so I made an appointment at 8:00am the next day. I showed up at 7:40am hoping to be in and out quickly, since I only needed an oil change. It took them nearly TWO HOURS just to pull my car into the bay, and to top things off I was the ONLY customer waiting in their lobby! I'm a patient person, so I said to myself that at least they're going to get it done quickly now. They had one person take their sweet time rotating every tire (rental company policy...) and then it took this person 30 minutes just to drain the oil from the car, all while the manager and another mechanic stood and talked 5 feet away. I feel they finally realized I had grown impatient when I was standing at the door to the bay watching as nobody was working on my car. When all was said and done, I was at their shop for THREE HOURS FOR AN OIL CHANGE! Not

Terrible customer service. Fat butch lady with the crazy eye was extremely rude and not willing to help or give any information. Made me feel as I was bothering HER when I approached her at the counter. Would highly recommend using another location or different business in general.

Service was top notch. I will go back again when I need my alignment for my wife's suv.