Pep Boys

In practicality this is a wonderful place. I brought my car in for a spark plug change and to have the ignition replaced but they held my car for 3 days just to tell me that I can come pick my car up because they can't work on it since it has transmission damage. They knew it had transmission damaged when they started it up and the acceleration was really bad because they told me beforehand I need to get my transmission checked. So then I paid $110 for a diagnostic that didn't get done because they can't do a diagnostic on a car that has transmission issues.

The folks at Pep Boys very nice and easy to work with. Scheduled alignment online, and I arrived a little early they even take my car in and work on it. My car ride smoother after services, and thank you for professional service.

Called the day before ,spoke with Juan he verified all that I would need and the need to leave my vehicle due to the battery would need to be programmed ,and the programmer travels. Upon arrival Ken informed me that they would not be able to service my vehicle due to the installation process. I informed him that Juan had assured me of the process. And leaving my vehicle was not a problem. Ken then looked at the notes from Juan . Apologized and said I missed that. Long story short. Battery installed, programmed. The toughest time I had was finding a ride to go get my car. Called a former Co worker. " No problem I'm just around the corner visiting my aunt. " I'm now riding without worry of whether car will crank or not.