Firestone Complete Auto Care

The guy at the register looked annoyed. I let him know I had an appointment then he gonna ask what you are here for I said doesn't it tell you on the computer he was like hmm.. Need to work on customer service

They were caught in a lie this Saturday I had a blow out and coasted us to this location. Instead of 2 tires I get 4 new ones. I took photos of the tires and left after I photograph the tires at 2:07, at 4pm they called me saying they can’t balance all 4 due to the center cap not coming off of the tire that was damaged and how it was stripped somewhere else. I go back to the store and now the manager has left for the holiday and now I got to leave the truck til Tuesday. I walked around the car again and then showed before photos and the staff agreed that these photos from 2:07 are indeed different and it had to have happened in their care but he wasn’t the manager to make any shots. So I have to be inconvenienced instead of them trying to get their damaged screw out so that I may get the tire balanced. I’m so upset about them shifting blame into others but I hope there can be a simple resolution for the shops neglect and negligence while taking out the screw. This is a show car, and th

Very helpful staff and customer service was great even though I couldn't get my tired patched. They were great. Would definitely refer them in that area.