Gullo Toyota of Conroe Service & Parts Center

I was impressed with how quickly they honored and completed my service appointment. Routine maintenance and inspection were completed quickly and thoroughly. In and out in under than an hour and with a clean interior/exterior. Great service. Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto emissions testing, Vehicle safety inspection, Auto interior vacuuming, Auto maintenance, Oil change

I received a recall notice for two parts on my 2010 Avalon. I called to make an appointment and explained why I would be coming. I was given an appointment time over the phone and later a different time via text. After i arrived I waited an hour only to be told that my parts were not in stock but had been ordered and I would be advised when they arrived. It would have been nice if I had been told this BEFORE making the hour and a half round trip drive. While I was there I asked a young man in the parts department if they had a small part for my mirror puddle light. He was unable to find the part and basically dismissed me by advising that I would have to buy a new mirror unit. My confidence level and expectations for this dealership are not very high at this time.

I was very disappointed in my service today, starting from the beginning to the end service and communication was awful. I have a new 2023 Toyota Highlander Hybrid that I brought for it first service (and last at this establishment) I made an appointment got there 20 minutes early and was told it shouldn’t be more than an hour, it was over 2 hours before I got my car back. Neither clerk was very friendly, more like I was a bother. When I checked in I mentioned for them to check one of my tires, seems to have a slow leak, no one bother to check in with me about the tire having a nail in the sidewall that they could not patch until they came to tell me my car was ready. Typically if you have something you can’t fix you would show it to the customer and make decision if the customer would like to replace the tire, that was not even optioned to me, until asked and I was told that they could do that now! After spending 2 hours in what was suppose to be 1 hour, I opted out and I would g