Christian Brothers Automotive Castle Hills

First thing first, I would like to start off with the initial call to Christian Brothers Automotive on Monday the 21st of August. Spoke with Blake who was very helpful and knowledgeable. He told me what I need to do as a first time customer... Great customer service. Next once my vehicle was dropped off I received a text message letting me know they have received my SUV and would be soon inspected etc...once the inspection was done I received an updated text advising of the issues. With prices as an itemized statement. Contacted by Steffen Smith who was my service writer, he explained everything to me and the terminology I could understand. He was very patient with me. Lastly I called the shop a few time and spoke with Leo who gave wonderfully customer service. I received several updated texting letting me know the update of my vehicle.. never once was I left in the dark nor had to wonder what was going on... Even had a shuttle to pick me up and bring me to the shop once my vehicle was

This place is the BEST auto place I’ve used. And I’ve been to a handful in the area. Honest, friendly, collaborative, and integral Stefen in particular was very helpful in explaining the process of the vehicle fix, as well as gave me other suggestions for my car in the future. Was very flexible and understanding with what services I wanted to buy and the timing of when I got my car fixed. They also had a complementary shuttle service. Come pick me up from my house and that made the process even easier. Highly recommend these people to work with. They are among the best. Services: General repairs & maintenance, Auto maintenance

Blake and Leo were very helpful when our son’s truck broke down in the way to school. They began working on the truck the same day to diagnose the problem, order needed parts, and complete the work the next day. Very friendly and communicated the progress to us while it was being repaired. Service: Battery