Crash Champions Collision Repair (Formerly Service King)

Service King Collision fixed my car within a very reasonable amount of time with quality and great customer service. My only complaint was that they forgot to put the CR-V back on my vehicle. When I returned for them to do it, the guy put it on so spaced out that it looked like I was driving a counterfeit Honda.???? I asked him to take it off until they could order me a new one. He honored my request & I drove around without it until the new one came in. When I finally had time to return, it was put on correctly and all is well. Mistakes happen…they were courteous to me throughout the entire process. Customer service seems to be a lost art, but not with this business.

HORRIBLE EXPERIENCE! My car was in their shop for a month. While sitting, tires for low. I have an app on my phone that shows tire pressure so I asked them to fill the flat tires. They wouldn't do it because "your low tire pressure light isn't on." I picked up my car and drove off, immediately noticing the alignment was severely off. I reviewed the paperwork to see if an alignment was done and my insurance was BILLED FOR AN ALIGNMENT THAT WAS NOT DONE. I immediately took it to the dealership where they confirmed that it was badly misaligned. I contacted Service King headquarters asking for the alignment to be refunded but still haven't received a response a week after. I called Service King and they said to bring it back in but didn't seem to care that the alignment was billed for and not completed. No callback from the manager like I asked. There is no excuse for this poor service and I strongly suggest you go somewhere else! Services: Painting, Body & Trim

If I could leave zero stars I would. Had work completed in October after a minor accident , only to find out it wasn’t completely done. My car was in their shop over a month. Only to find Issues with my rear axle that weren’t fixed that have now resulted in thousands of dollars in damage, new tires etc.I should’ve known something was fishy when I picked up my car and they hadn’t replaced the cracked rear tail light. service king will not return my calls or try to rectify the situation. Services: Steering & suspension repair, Body & Trim