Christian Brothers Automotive Argyle

Moved in the neighborhood so was excited to find a car shop near by. Service was quick but the front desk lady lacks customer service skills or politeness. Surprisingly unlike what you see around in the neighborhood. Not going back.

Christian Brothers are communicative, timely, and efficient. However, they fall short in two primary areas 1) empathy: I have been to Christian Brothers on 4 separate occasions (not including phone calls) to remedy my air conditioning. Having spent $2,200 + the issue is still not resolved. I understand issues can be complex, BUT not once did they apologize or show any empathy to the inconvenience this is causing my family 2) profit focused NOT customer focused: each time I returned the car and made calls to schedule another diagnostic, AGAIN no apology for the inconvenience and immediately stated there will be a cost for the diagnostic, despite having not remedied the problem. I will NOT be returning and would discourage others from doing the same (front desk is not polite and business focused only). Services: Auto A/C recharge, Auto A/C replacement, Air conditioning

I went in for a simple car inspection to renew my sticker but came out so impressed by their service. They were able to squeeze me into their schedule and went above and beyond with their customer service. They noticed my wiper fluid was low and key fob battery needed replacement. It’s the thoughtfulness of those little details that made a huge impression for me. Thank you!