Gerber Collision & Glass

I took my vehicle to them as an Allstate partner provider after a minor collision when a car darted in front of me. Since it was an older vehicle, the cosmetic damage (scuffed bumper, broken headlight and side mirror, scratched fender) was enough for Allstate to declare it a total loss. I suspected that it might be out of alignment, too, and Gerber suggested a tire vendor that could assess it better. It was successful. So after an alignment, a new mirror and headlight, I'm back on the road while I wait for Allstate and I to agree on damages (an entirely separate story). I wish Gerber didn't have to use OEM and new parts on an 18 year old serviceable vehicle. Otherwise, I would give them my business. The entire staff is thoroughly professional and extraordinarily helpful.

After a very mild fender bender my insurance company referred me here for some body work. I was told they were highly rated. Took me a few weeks to even get the appointment for my estimate. Then it was going to be another month before I could get the actual repair. Less than a week before my appointment I'm contacted and told I have to start my process all over because they didn't know they couldn't work on my model vehicle. So I've been sitting for over a month waiting on repairs that could never be done. Now I get to start all over because their staff doesn't know what they're capable of doing. Not the service I was expecting. *EDIT Well my above statement remains true I would like to add to this review that the general manager did call me and apologize for their mix-up and misunderstanding. I was assured that the staff had gone through retraining to learn what their mechanics and their Auto body shop were actually capable of. I appreciate him reaching out so I'm taking my one-star

The Smyrna, TN, Gerber crew did a fantastic, on-time, job repairing my car after I'd been rear-ended this summer. Prompt replies to my email inquiries, clear explanations of work to be done, and seamless co-ordination with my insurance company. HIGHLY RECOMMEND! Service: Body & Trim