Volkswagen Service

Window Regulator stopped working on my vehicle. Took the vehicle in on the 28th of May and had it checked out, was told that part had to be ordered and should be in on Wednesday of the following week and told them to schedule appointment for Saturday the 4th of June. Was told that they would call as soon as part come in and schedule a time for the 4th of June. Almost a week went by and never heard from volkswagon of murfreesboro. Wife called to see if the part came in and it had come, but was told that service turned down and that's why they never called, when the fact is that the service was not turned down, but lack of communication on the service dept. and scheduling dept. resulted in me having to having to wait another week to get my window repaired. Went to the appointment on the 11th of June dropped vehicle off at 9:00am and did get vehicle back until 4:00pm that afternoon. Tried calling around 15 or 17 times to check on the status of the vehicle and could not get through due t

Worked with Stuart, parts manager, and service to order and replace the rear window wiper blade that was damaged at the car wash. They were extremely helpful. Stuart, our sales person is always available to help wherever and whenever he can. Thank you Service: General repairs & maintenance

Brought the car in for a recall. Happen to have a rear tail light out. Also asked for tge $39 diagnostic while it was there. Was told on the phone when I made the appointment that I would not be charged for the diagnostic unless they had to "open" something up. Well when I got called when my car was ready. I had a $103 bill. Thats after declining an $149 other diagnostic. Needless to say I was not happy at all. I wasn't told upbfront how much I stalling a tail light woukd cost but I didn't expect $50 bucks. Service: Auto engine diagnostic