Firestone Complete Auto Care

I wanted to write about my experience with Firestone @ W. College Street. My daughter called and asked for a single tire to be put on our 2105 vehicle. She specifically asked to have the least expensive tire installed. When I went to pay, I was presented with a $297 bill!! When I asked the gentleman about it, his reply was "this is the least expensive tire we have for this vehicle" The fascinating thing is that he kept a straight face while telling me this rubbish!! I am cutting up the Firestone credit card and throwing it in the trash can. I am also calling the corporate office and letting them know about the quality of people (franchisee or corporate management) they have representing them!! This review is meant for future customers to avoid these dishonest people. It is not a matter of the dollars, it is a matter of trust! Once broken, it is almost impossible to mend!!

Friendly atmosphere. Great and helpful employees. Nice waiting area with tv. And a little kiosk with drinks and snacks you can buy.

Excellent service! I can't say enough about Jerry and the team! I managed to get a lug bolt stuck in my tire, I called and Jerry took care of the issue, including having to drive over, all resolved well under 45 minutes!