Gateway Tire & Service Center

The service was excellent ! Thank you Derrick and thank you Terence!

My wife and I took our vehicle in this morning at 7:30 to get an estimate and a brake repair. At 12:30, I go back to sit in the lobby and my horn is intermittently chirping (6 times while I was there). I’m thinking “Okay, this is going to drain the new battery I just put in.” So, I go to talk to Terrance, and I get this “I don’t care/what are you talking about” attitude. After a few minutes of conversation and explaining to him that I recorded the intermittent honking, I realized that I can’t get any work completed on our vehicle so I leave. My wife has taken 2 of our car here before and said she was happy with the work. When I returned so that my wife could pick up the car that I drove. She went in and was told that something was probably pushing the button on the key (the same thing I tried to explain to Terrance when I was there - check my key, stop the honking so that my battery isn’t drained). I might try another location.

I preferred to deal with Terrence. I have been coming to this location for a few years now. I always wait. So I get there at 7:30 in the morning and usually stay for 5 or more hours. I only have the one car and don't want to pay for a rental and the usually expensive maintenance. The maintenance alone is enough. I have started believing that perhaps they fix one thing but break something else because lately not long after having work done something else goes wrong and I'm back again to spend even more money. For example, I had problems with my passenger front power window. I took it there waited as usual hours and was told by the guy called Mario it was all messed up and was given a price of over $1,600.00, yeah ridiculous I know. I ended up taking it somewhere else and paid a little bit over $300.00. I haven't had any problems with that window since. Do you see the difference with what I saved? I am a single mother with a child who has Autism, a veteran, and was a loyal cu