BMi Memphis

Thank you very much for looking after us. My car driver front spring broke and the great folks from bmi squeezed us in. Matter of fact, the car was fixed a lot faster than we had originally expected. We are now able to head back home as we originally planned to do. Thank you for your generosity! Well deserved!

Very disappointed. Spoke with Johnnie and he let me know that turbocharger needed to be replaced and an oil leak was the cause. He initially said that the lower oil pan was leaking and need to be replaced which including the turbo work would cost $3,000. He also stated that the upper oil pan could be leaking as well which could cost up to $10,000. I asked him if he could confirm if it was only the lower because could not afford the upper and what sense would it make to fix the lower and upper needs replacing as well. That wouldn't solve the problem. He puts me on hold and checks with the technician and comes back and says only the lower needs to be replaced. I get the lower placed with the turbo, and pay them $3,000. And of course by the time I get it home it is leaking just as much as before. I in turn bring the car back up there and the first thing Johnnie wants to tell me, "remember when I said it could possibly be the upper oil pan?" I said yes but you confirm with me that it w

I spent the better part of 4 months goin back and forth with BMI over a missfire and check engine codes on a 2014 5.0 F150 under a powertrain warranty. Up front they are friendly, but when it came to the actual repair I, personally, was let down. Initially they told me that i needed a new engine, so i said go for it. When i went to pick it up they told me i had also needed a new radiator too because they had dropped the engine on the old one. I understand, and make mistakes all the time too, so i let it go. But then after driving out of Memphis, ive got check engine lights flashing and power loss. I live 100+ miles out of memphis, and its not easy to just take it right back to them. So when i do take it back, they said the injectors were clogged and they cleaned them out and its running fine now. I go to pick it up and its the same problem. So i took it back and they tell me they dont see anything wrong with it and it just need to be drove a little.. i drove it back to them with it mis