Gateway Tire & Service Center

Usually this is my place to go, services has been great most of the times, they've patched my tiers couple time for free, and usually car service is always on point. kind of bitter sweet experience going on right now, I moved out from Franklin but still going there for service, after latest service last week, my car has been leaking fluids, so kind of hard to go back since they don't take appointments to check it out Update: After visiting car center again they told me if car was leaking oil was because of a bigger issue, and it would take maybe couple days to find out the cause. Took my car to another place and the issue was because of reused crush washer on drain plug. It be nice if they see stuff like this let clients know, I wouldn't mind to pay extra for a new part like that.

After a miscommunication, the General Manager called me and corrected the issue and was very great to work with. Thank you Gateway for correcting the problem in a timely manner and I appreciate the customer service!

I am extremely unsatisfied with my experience here at Gateway. On Monday morning at 8 am, I had my car towed to Gateway because it had good reviews and seemed trustworthy. I called them at 7 am, as soon as they opened on Monday morning, to inform them that my car would be towed there and to discuss the issues with my vehicle. I provided them with my information and details about my car and was told they would take a look at it on Tuesday or Wednesday, which is understandable. However, on Wednesday at 11:30 am, I gave them a call to get an update, and they had no idea that my car was even there! I had to give Nick my information AGAIN, and he told me they would take a look at it that afternoon. So, on Thursday at 2:30 pm, I called again wanting another update. Nick then told me they were short-staffed, but he thought when we talked on Wednesday, I would be dropping my car off to him the next morning. I had to remind him yet AGAIN that my car was already there and had been since first th