Big Oak Citgo

Big Oak is our GO-TO due to their excellent technicians and first class customer service! Mike Cooper's knowledge and insight of the auto parts & repairs business allows him to advise and consult you on what's best for your vehicle. He never upsells you and he has even been known to make a house call in a pinch! Services: Transmission, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Wheel alignment, Wiper blade installation, Oil change

The negative I can give this place is they are popular, which is shocking for any mechanic. The reason for the popularity is simply you can trust them. In any age, that is something special. I have used them for multiple inspections and oil changes. I also used them for a broken alternator. In all interactions they were fabulous.

I didn’t pass inspection and the repairs I could not afford. The guy said it was no problem, that I could get the repairs done somewhere else for cheaper and come back with a receipt and they would just slap a new sticker on. First thing, he probably should have gave me any indication there was a time or mile limit. Second thing, I called a couple weeks later to make sure I had an appointment and the women on the phone who has a terrible attitude, said that I couldn’t just show a receipt they had to look at the new parts. Well okay mildly annoying since they didn’t say that before, but whatever. I drive my car for work so I drive a lot, by the time I saved money and got the repairs fixed and came back they said that too many miles had been put on my car and they would have to do another full inspection that I would have to repay for. Well that’s all and good but it would’ve been nice if this had been explained to me from the beginning so I wasn’t railroaded. The woman who runs the fron