Gerber Collision & Glass

Has to be one of the worst shops in Beaverton with customer service walked in the office for a quote and 3 gentleman were sitting down and didn’t even acknowledge me I had to stand there for maybe about 10 mins until they walked away from there desks I just don’t understand why they couldn’t say hey welcome in will be with you in just a moment nope guys just stared at me and looked away . After they left I decided to leave as well . I work In customer service in the auto industry and that has to be one of the worst customer services I have ever seen .

Customer service is poor. I called them four times, after each one they promised to provide the estimate mediately. It took them six weeks to send the estimate while my car was parked. Not talking about how long it would take to have my car back on the road yet. Plus, they are trying to go with cheap maintenance to get insurance companies' satisfaction. First, they said your car door might be better to replace, then the estimate shows another thing. They decided to fix that damaged door, adding that they would get more work hours and more profits. Service: Body & Trim

I normally don't do reviews, and I only take them with a grain of salt when I read them, but this was frustrating and I would like to help someone avoid the same. I took my car to this shop and had an appointment for an estimate. The bumper was loose, but we held it up with some duct tape and it wasn't in danger of falling off. It's plastic, after all, and didn't require much. I showed up for my appointment and the technician said I had to leave the car because the bumper was loose. Also, they are working into it October to finish jobs. I expected the timeline, but didn't expect to leave the car. I'm a USAA member and figured they would do the estimate in a timely manner even though they couldn't start the work right away. ONE MONTH later USAA still hasn't received the estimate. When I called the shop they said they had ordered parts even though they had not submitted the estimate. Needless to say I went to another FAMILY OWNED shop, got my estimate, made an appointment to bri