Parma Tire & Automotive

Took my 2017 chevy Cruz up here for service a few times. Very professional and did a excellent job.

The folks that work there are great. Never had a bad experience, they are fair, friendly, and do good work.

Horrible customer service. I called to get a quote for 2 new tires, and was placed on hold for nearly 5 minutes. While I was on hold I heard in a message played over the hold music that they offer other services. So when the guy patched me back in I asked for an additional quote for another service they offered. The guy tells me the price for the service, I say " Wow thats a whole lot more than any place I've called". Next thing I know, the guy hangs up on me. In my opinion thats not only rude, but extremely unprofessional. As a new resident to the neighborhood Im really disappointed at the lack of respect at the very least. I sincerely hope that this singular incident isnt indicative of the behavior I should expect when I go other places in the area. I intend to tell everyone I know, and come across in the area about my experience at Parma Tire & Automotive. I will never do business here in the future.