Germain Ford Service

I was involved in an accident on 11/8. I had purchased my truck at Germain and wanted a body shop that would use Ford parts. They did an awesome job, and I am very thankful that they did the work. They kept me informed throughout the service, and answered any of my questions promptly. Service: Auto body & trim repair

I was greeted and assisted promptly. My car was driven in carefully. I was told that it would most likely be done early in the morning. It was late afternoon before it was done. It went in for a factory recall. Upon inspection it was suggested that I get new tires and rear brakes. I appreciate the suggestion and I wish I could afford dealership prices. My person did not respond to the automated texting program that he initiated when signing my car into the system. Seems like that feature should of been turned off if it was not going to be checked and my texts were not going to be replied to. Over all this has been a decent dealership experience.

Recall issue was fixed, associates were friendly/helpful, appointment on time, communication good during process. Was alittle confused as told there were 2 issues that needed attention on the right front, however, 2 weeks ago at the oil change, mechanic mentioned there was an issue on the left. So, will have my mechanic do a review to determine what exactly may be needed.