Byers Mazda Service Center

I’ve been going to Byers Dublin service dept for 7 years after buying my CX9 there. My last visit was an awful experience and will be the last time bringing my car here for service. I brought my car in for an issue and was recommended $2k worth of repairs over text. I waited for my service rep to call me as indicated in the text for over 4 hours before calling in myself. Each question I asked was met with 1 word answers or “because the tech recommends it”. The recommendation was replacing brake pads that don’t need replacing(per their own report and video) to fix low brake fluid that was setting off my cars safety brake features. No other options were given. I called back a 2nd time, left a voicemail, and never received a callback. 2 hours later I called for the 3rd time to schedule getting my car back. When picking my car up the invoice was incorrect, so we had to wait for that to be fixed. I ended up adding $3 of brake fluid and it fixed the issue.

Asked for my tire to be patched, along with a few other services. Instead of patching, they just filled my tire with air, went flat the next morning. Not thrilled with the level of service.

Had multiple error lights which culminated in my car just stoping on 315N. After spending over $1,000 at Firestone just to have them not fix the problem, I went to Byers Mazda. My car is in perfect working condition with no issues to report. Should have started here and saved some money.