Firestone Complete Auto Care

Charged me 10.73 or something to look at my car and tell my my heat shield was loose....but I didn't believe them and luckily I am not dumb and took it somewhere else to find out that it was actually the rack and pinion. So that's awesome. I REALLY should make yall repair it free of charge, since you didn't really care what I had to say. But eh...sometimes I really hate being a girl, because you think we are stupid when it comes to cars. Soooo glad to take my business to tuffy where it was PROPERLY diagnosed.

Imagine it's 2004. You walk into GameStop and say "I want a copy of Halo 2 please" and they say "for which game console?" And you say "it's published by Microsoft, it's only on Xbox" and they say "that'll be 50 for Halo and 5 for telling me how to do my job. That's pretty much how it goes at Firestone. Except with Belts, Tires, Oil filters and Alignments on a Subaru.

Blew a tire on a Sunday and had my car towed here. I needed to have this fixed before driving back to Cleveland. I missed a day of work Monday and after calling all day checking on the status, I was told at the end of day that my car wouldn't be worked on today. It shouldn't take two full days to get a replacement tire thrown on. Staff was completely apathetic, especially after being assured all afternoon that this wasn't going to be an issue. I should have had the car towed to the Goodyear across the street.