Firestone Complete Auto Care

I needed to get brake pads and rotors on my son's college car. Norwood got me set up with an appointment the next day and everything was resolved by that afternoon. The communication was great. Much appreciated the easy & efficient process. Would definitely send my Niagara University student back to this Firestone in the future.

I arrived at 4: pm for an oil change appointment. The receptionist told me it would take about 45 minutes to an hour. I waited from 4 to 5, no updates. 5 to 6, no updates. 6 to 7 no updates. After 3 hours a gentleman came out to tell me they just started with my car. At 7: 33 my key was returned to me. This was a terrible day for me. A bad luck. Time loss. I feel bad for me ????.

Had an appointment, went, and they told us that they "might have enough time, they might not", but that it's gonna be a 2 hour wait before they can even look at my car. What was the point of an appointment? Could they not have just called? Why waste my time? You all suck. This was for an alignment, not like I was there for an engine rebuild or something.