Firestone Complete Auto Care

I recently visited Firestone Latham, the branch manager is very unprofessional and moody at work, it is like you are forcing him to offer service to you, In this day and age how does a front facing manager holds mood swings at work and to the customer, to make matter worse this my second time to experience such disservice from the staff of the same branch , I would like to applaud the outstanding branch mechanic supervisor for the station for his courtesy and good service the only reason I take my two cars for service at the branch. I registered my complaint and the company didn’t even revert back with a courtesy acknowledgement.

I would give 0 stars if I could. This is the product I received after a 2hr wait time after my sister dropped 1000$ on 4 new tires. As soon as I left, the tire light came on as well. Hopefully, the pictures will speak for themselves about the service and customer satisfaction at this location. I should have read the reviews first. If anyone else has expectations in this location, I hope this will be helpful.

12/13/23 Ran over some industrial glass in the Fresh Market parking lot across the street, and heard immediate hissing. Drove across the street to Firestone. Even though it was late in the afternoon, Tom greeted me in a friendly manner. Angel took good care of me, and tech Chris had my tire changed within the hour. Amazing skills and customer service- that was my experience!