MB Mercedes BMW Mini

Unfortunately, I feel the need to leave a 1 star review for this shop because of the lack of communication and lies. I brought my BMW X5 here for a diagnosis/second opinion about a water pump that is causing a communication error which in turn is causing the check engine light to come on. I needed this repaired because my inspection is due and I need the check engine light off. I brought my vehicle here because I was quoted very high from BMW to repair it. I brought it here and once they finally got to my car to diagnose to make sure it was indeed the water pump I was very pleased with the initial price that was a quarter of what BMW quoted me. After being told that they need to connect with “tech service” I waited days longer to get an answer on if the water pump was indeed the cause of the check engine light. I got a call from the shop foreman saying it was in fact the water pump and that the price would be double of the original quote. I was taken back from this but swallowed my pri

Take Your Car Someplace Else! MB had my car on and off for over 7 months and returned it worst condition than when I gave brought to them. Simply put, when you take your car for repairs you only want 3 things: Your car to be fixed, good customer service with communication, and reasonable prices. I could write a book about my dealings with them, but this is a review, so I’ll do my best to give you the shorten version. I took my car to MB on March 15th of 2023, 214 days later I got my car back in worst condition than we I brought it to MB. During this span we only had our car a total of 25 days. Here’s of list of things that MB did to my car and my family. • Forgetting to fix things they charged me for. (Another mechanic verified this and when I told MB about this, they literally ignored my text and emails about it. However, they did fixed it, which means they saw my messages.) • Breaking and or causing more damage to parts on my car and then accusing me for it. (I barely had the car at

I would avoid this shop if possible. Simply put, the staff isn’t helpful. The consultant who called me back spoke with a tone of arrogance. He spoke over me multiple times. Most importantly he offered me no solution to my vehicle’s problems. Please put yourself in your customers’ shoes. Spend a moment to actually understand their issue(s). You’re charging hundreds of dollars but they can’t even get 5 minutes of quality time discussing the next steps?!?