Firestone Complete Auto Care

Worst place ever! I made appointments at 12:00 two days in a row trying to get my tires rotated on my lunch break, as I told them on the phone when making the appointment. Then they tell me it's gonna take 2 hours just to get in in the shop... Not to mention the parking lot is littered with trash I picked up two screws. I also see an employee recklessly driving a costumers Jaguar! Needless to say I will never return there and would advise anybody to do the same if you value your vehicle

Very disappointed in this establishment. In February, they recommended that I replace the front brakes on my van, which they did. After this repair, I took it at least 3 other more times, and they did inspections on each visit. During the month of June, I requested that they carry out a thorough inspection since I was going on a trip with my family, and at that time they did not call me to recommend front brakes, but in the email / WO it was recommended, at that time it had less than 9 thousand miles and if I needed them they should have replaced them based on the warranty, but they didn't. During the month of September, while driving on the highway, my brakes failed and I could hear a metallic sound hitting the front passenger side. I stopped at the nearest Firestone and they told me that my caliper was missing a bolt (I have this in writing) and that the others were not under the torque specification, which caused my caliper to remain in the air and my brakes had no control. Imagine

First experience was a tire change and alignment. It went well, tire price was fine, and staff was friendly. They answered my questions sufficiently and I am happy with the tires. The appointment took about 3 hours which was fine for me because I was a walk in. All in all, good experience. My second experience was an oil change. I had an appointment in the morning, was on time, and they did not pull in my vehicle for about 45 minutes. I spoke with the front desk and asked if they recommend high mileage oil for my vehicle (80,000 mi) and was informed that they were planning to put full synthetic oil in my van. It was an honest mistake but MAKE SURE YOU SPECIFY STANDARD OIL if that is what you want. Lastly, they forgot to put the reminder sticker in my windshield. All in all, service experience was average. On both occasions the waiting area was dirty; garbage cans overflowing, floors not swept, bathrooms messy. I generally don't care and wouldn't mention if it was at the end of