Firestone Complete Auto Care

Scheduled an appointment for a simple oil change and state inspection. Showed up at the scheduled time and was told they were finishing up another appointment then would be on mine. Walked to Walmart and shopped for an hour. Returned to find they hadn't touched my vehicle yet. Apparently they decided to take their time on it since I didn't wait in the lobby. When they saw me return my vehicle was brought in, but having my wife and child with me I couldn't wait another hour. Don't waste your time here. Very slow and unprofessional.

First experience was a tire change and alignment. It went well, tire price was fine, and staff was friendly. They answered my questions sufficiently and I am happy with the tires. The appointment took about 3 hours which was fine for me because I was a walk in. All in all, good experience. My second experience was an oil change. I had an appointment in the morning, was on time, and they did not pull in my vehicle for about 45 minutes. I spoke with the front desk and asked if they recommend high mileage oil for my vehicle (80,000 mi) and was informed that they were planning to put full synthetic oil in my van. It was an honest mistake but MAKE SURE YOU SPECIFY STANDARD OIL if that is what you want. Lastly, they forgot to put the reminder sticker in my windshield. All in all, service experience was average. On both occasions the waiting area was dirty; garbage cans overflowing, floors not swept, bathrooms messy. I generally don't care and wouldn't mention if it was at the end of

Both people that served me at the desk (check in, status up date and close out) were professional and attentive. No one tried to upsell me and the team changed my drain plug which was stripped. thank you. We are coming back!