Roland's Auto Center inc

Best kept secret in the Triangle area! I don't have to worry about being sold services I don't need. My car is 14 years old and in excellent condition because of the exceptional service I receive from Rolands. I described what was going on with my car and he correctly diagnosed the problem over the phone. The shop also does awesome body repairs. Very pleased!

My experience with this place was horrible. I came to this place plenty of times but the last few times were horrible. Every time I left the shop, my car wasn’t fixed. Roland would tell me to bring it back just to give him more money and my car still wouldn’t be fixed. The last time he kept my car probably 6 months while he kept telling me that he was trying to find out the issue with it. I was naive and I trusted him so I went along with it. One day I went up there to check on my car and it had been crashed. The windshield was falling into the car and the front and side of my car was dented in very badly. He said he didn’t know what happened to it. (Obviously someone was just having a good ole time driving it and got into an accident and he was afraid to tell me). He said he would get it fixed (I was still waiting on him to fix my car for the reason it was there in the first place). I checked on my car every week and the accident damage was finally fixed about 2 months later. ( It did

They had my truck a full week and I didn’t receive a single call about it. I had to drive over there to enquire because no one would ever answer the phone. Then call again 4 days later 6 times in a row to get someone to answer, and after all that they told me that I’d have to drive to charlotte to get the part. I called the place with the part and arranged to have it shipped to them. Then when I called back to let them know, Roland’s wife was offended that I was understandably annoyed at the level of service they were providing and they told me to take my truck elsewhere. I guess unless you are Amazon, who’s trucks their yard is full of, they don’t seem to care about what kind of service they provide. I recommend Payne’s for older vehicles instead. Sorry to air this experience in public Roland, I’ve known you for years, and have been happy with your work up to now, but the service your team provided this time was awful and now I’m a full week without my truck and I have another headach