Colonial Tire & Automotive

I've been a customer for a few years and service has always good and the staff are friendly but my most recent experience was not so good. I brought my wife's car in to have them investigate some problems after having it looked at by multiple mechanics elsewhere and replacing over $1000 in parts. The car was there for a week or more with hardly any status updates. Finally I went to the shop and was told that the car had been sent to Morgan Automotive (their other shop) only to learn that the problem I asked to have checked had not been checked because the mechanic who was best for that job had been out on medical leave. I just couldn't understand why I wasn't told this after the 2nd or 3rd day. It was a huge inconvenience being without the car for that long only to get it back still not knowing what was causing the problems we brought it in for. I was initially told that no work had been done to the car and there was no bill but about a week later I received a call that started off wit

If I could give them 0 stars I would. Couldn’t get a simple alignment done with brand new parts installed on the suspension. Tried to bring it back and still didn’t get the job done. Argued telling me it was the same guy, but it was clearly two different mechanics doing their own alignment and still not right. Why even try for a third time if you can’t do it right the first and second time. Just bad all around, if you can find someone else to go to and pay them twice over I would recommend over these guys.

Such fast and friendly service! I normally don’t like going to automotive shops, but I felt completely comfortable during the short wait for my car to be done! Steve is the best and makes sure his customers are taken care of! Highly recommend!