Firestone Complete Auto Care

Dropped off my car at 8 for an alignment. At 9:30 they called me with a list of things they wanted to do to charge me more. Brakes included since they said they took off my wheels. It’s now 12 and they’re just now getting started on my alignment. If they tell you it’s gonna be two hours, best believe it’ll take four. Whatever they did to my car, it’s worse. Pulls straight to the left.

So tired of getting 8am appointments for an alignment at any location, dropping it off at exactly 8, and not getting a call back till 1 or later. I just called and they're just now getting my vehicle on the rack after having it for over 4 hours. Stop taking 8am appointments when you're going to take 5 hours before you even do anything to the car. We stressed about having it back at 11 to make it to work on time and yet again, they take forever. Lifetime alignment isn't even worth it for the hassle to get an appointment and the additional hassle of waiting all day to get it done. Do better

I recently had an unsettling experience with Firestone when I brought my car in for an oil change. During the visit, the technician informed me that my brake pads and rotors were in dire need of replacement and quoted a staggering $600 for the job. However, I decided to decline the service due to the exorbitant price. Seeking a second opinion, I visited a different store in Concord, and to my surprise, they assured me that my brakes and rotors were perfectly fine and didn't require any immediate attention. Wanting to be absolutely certain, I then visited Maves Tires and Brakes, where they echoed the same sentiment - my brakes were in good condition and did not need replacement. This location seems highly suspicious that they would claim such a significant and costly repair was necessary, while two other reputable establishments confirmed the opposite. It raises concerns about their integrity and whether they may be engaging in dishonest practices.