5 Star Transmission & Total Auto Care

This place went absolutely above and beyond with their care and service. After a long day of dealing with a car and getting it towed in the Carolina heat, we were blessed to have selected this facility to be towed to. They were so incredibly nice and always had a smile on their faces. They stayed a few minutes after they closed to allow us to put our car in their lot, and fixed the car by 4:00 p.m. the next day. We could not have gotten better customer service, and I highly recommend this shop to anyone. It was very affordable. They take Lincoln’s, and Mary Lou at the front was a sweetheart! I wish I could give higher than a 5 star review, but they truly are 5 star transmissions :)

May 2021 my transmission was replaced here, only to have issues and bring it back the very next day for them to fix more because they didn’t check everything. Fast forward to July 2022 transmission issues again. They were very busy and had to set an appointment for a month out, August 25th. 2022. The night before my appointment the manager calls me informing me that they will not be able to fulfill the appointment because their technician was in a bad wreck. I said I understood and to please call me ASAP when they can get me in. An entire month went by before I ended up calling them again because they hadn’t called me. Finally at the beginning of October 2022 I was finally able to get my jeep in their shop. My check engine light was on, ABS light, and traction light. Five Stars Transmissions had my Jeep the entire month of October, and then called me on November 17th asking me what issues I was having with my jeep.. after I had given a very accurate description when I brought in my jee

I needed to replace my transmission in my 2014 Ford. The car was diagnosed at a different shop and the price was quite high and I was advised to shop around. I called a few places to request a quote. When I sent my request the shop was closed. Even though they were closed Jenny called back and got the necessary information to get started on a quote. I knew right then I wanted to use this repair shop because I knew they were going to give me great customer service. And they did not disappoint First off their price was $1,500 cheaper than where I had the car diagnosed. Jenny and Donna are amazing! They are professional, knowledgeable about the service done to your car and what they informed me what I may expect in the days following my transmission replacement. They are relatable and very friendly. They kept me informed throughout the whole time they had my car. This was the best customer service I have received in a long time . Thank you so much I will definitely be returning to this sh